This hotel has been open for more than twleve months, now, and a rocky start at the outset seems to have been overcome to some extent and things might have smoothed out a little (although we're still hoping some kind person will send us some photos of it!). The general feedback is that it's a 2* cosy (small) roomed hotel. Opinions about the hotel remain extremely polarised, however, as the following email extracts show (most recently received nearest the top):
We stayed at this hotel 24th May 05 and could not fault the staff, they were extremely helpful. The hotel was immaculate and the family rooms were great (interconnecting rooms available on request); bunkbeds for the children with their own curtains surrounding them plus their own tv with cartoon channels. The bathroom was a very good size and spotless with the usual soaps/shower gels/hairdryer etc being provided. The breakfasts (buffet)were spot on! Lots of choice and considering the costs elsewhere in disney we though they were good value at 15.50 for adults and 7.25 for kids. All tastes catered for - cereals, fruits, croissants, bacon, eggs, sausages and loads more. The disney bus leaves from the entrance every 15mins and takes about 8 mins which is a great service, and for those leaving on a late flight the hotel has a fully secure left luggage room for all your baggage. Overall a great hotel away from the hussle and bussle of Disney set in nice spacious grounds- would definately stay there again.
"We spent one night at the Holiday Inn, unfortunately this fell short of our expectations, after a half hour wait at reception to book in, the staff were unpleasant and unhelpful, the room itself was comfortable (if a little small), the room preparation prior to our arrival was very disappointing with food left under the bed and toiletries that had been used, the toilet was not clean and there was no plug for the sink. The restaurant only offered a buffet dinner at 27 euros per head, but the restaurant staff were very helpful and the food was O.K, but did not really cater for small children as only chips were offered. Now don't get me wrong I am a big fan of the Holiday Inn and have stayed in several with no problem's, but sadly not this time and definitely not for children."
We thought it was one of the worst hotels we have
stayed in. We were a party of 7, in 3 separate rooms.
We stayed there this summer during the last week of June. 2004. The reception was very efficient both during check-in and check-out. The breakfast which was included in the Disney package was hot and cold much to our surprise as we had expected cold only. We had a family room which consists of a comfortable double bed with duvet, something we really appreciated. There is also a curtained area with bunkbeds behind. In that area there is also a 2nd t.v. Which was a godsend during rest times. The bathroom was large, soaps and shampoos were replaced every day and there was constant very hot water. There were tea and coffee making facilities which were also replenished . We had the buffet dinner one evening which was fine. We were very tired and could not do it justice but there was a varied choice. I would recommend this hotel for any family especially if they had like us boy/girl child combination as they tend not to sleep well in a double bed. "
Holiday Inn At Disneyland